jaya Casino Privacy Policy

jaya Casino ("jaya", "we", "us") places the highest priority on the security and privacy of its users' personal information. This privacy policy applies to jaya's website, mobile application, and all related services, including casino games, sports betting, and live casino.

By reading this policy, you will understand what information jaya collects, why it is collected, and how it is kept secure. By using our services, you agree to the terms of this policy. For details about the use of our services, please read our terms and conditions.

This policy has been prepared for users residing in Bangladesh and is consistent with local data protection guidelines.

jaya collects different types of information for different purposes. This information falls into two main categories: what you provide directly, and what our systems collect automatically.

2.1 Information You Provide Directly

• Name, date of birth, and national ID details (for identity verification)
• Mobile number and email address
• Username and password when creating an account
• Financial transaction details, such as bKash, Nagad, or Rocket account numbers
• Information you provide when contacting customer support

2.2 Automatically Collected Information

• IP address and device identification details
• Browser type and operating system
• Login times, page visit history, and session duration
• Gaming activity data (which games were played, bet amounts, win/loss history)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from payment processors or identity verification services, but only within the limits necessary for our services.

jaya uses collected information only for specific and lawful purposes. Your information is not used for any other purpose without your consent.

3.1 Service Operations

Information is used to create and manage your account, verify logins, process deposits and withdrawals, and provide customer support. jaya ensures that those under 21 years of age cannot use any real-money gaming or betting services.

3.2 Security and Fraud Prevention

Technical data is analysed to secure your account, prevent unauthorised access, and identify potentially fraudulent activity.

3.3 Responsible Gaming

By monitoring patterns in your gaming behaviour, we can identify potentially problematic gaming and provide support where needed. Full details are available in our responsible gaming guidelines.

3.4 Service Improvement and Personalisation

More relevant game recommendations and promotional offers are made based on user preferences and behaviour, but only if you have consented to such communications.

3.5 Meeting Legal Obligations

Information may be retained to comply with applicable laws and in response to requests from regulatory authorities.

jaya never sells your personal information to third parties. However, limited sharing of information may be necessary in certain circumstances.

4.1 Service Partners

Payment processors (bKash, Nagad, Rocket, or bank transfer), game software provider studios, and technical infrastructure providers may receive limited necessary information solely to carry out their specific functions.

4.2 Legal Obligations

Information may be disclosed under court orders, lawful requests from regulatory authorities, or applicable law. In such cases, jaya provides only the minimum information required.

4.3 Corporate Changes

In the event of a business merger or acquisition, users will be notified in advance and the protection of their information will be ensured.

4.4 No Sharing for Marketing Purposes

Your personal information is never shared with any third party for marketing or advertising purposes.

jaya follows industry-standard technical and organisational measures to protect your information.

5.1 Technical Security

• All data transmissions are secured with SSL encryption
• Passwords are stored using industry-standard hashing — never in plain text
• Sensitive financial data is protected with an additional layer of encryption
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication (OTP) is available

5.2 Access Controls

Only authorised staff, and only as required by their specific responsibilities, may access user data. All staff work under confidentiality agreements.

5.3 Response to Data Breaches

If a data breach occurs, jaya will notify affected users as quickly as possible and take the necessary steps to minimise harm.

jaya's website uses cookies and similar technologies to improve your browsing experience and ensure site functionality.

6.1 Essential Cookies

These cookies are essential for site operation — maintaining login sessions, storing security tokens, and providing core functionality. They cannot be disabled.

6.2 Functionality Cookies

Used to remember your language preference, display settings, and other personal preferences.

6.3 Analytics Cookies

Anonymous statistics are collected to understand which parts of the site are used most, helping to improve service quality.

6.4 Cookie Controls

You can reject non-essential cookies through your browser settings. Doing so may mean some features do not work correctly.

jaya respects users' rights regarding their information. You have the following rights:

7.1 Right of Access

You can find out at any time what information jaya holds about you. Submit a request to customer support and we will provide you with a copy of your data.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you can request a correction. This can be done directly in account settings or through customer support.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, this right may be limited where there are legal obligations or ongoing disputes.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

7.5 Right to Withdraw Consent

For marketing communications, you may withdraw your consent at any time. An option to turn off notifications is available in account settings.

To exercise these rights or for any questions, contact us at: [email protected] — our team provides support in Bengali and English 24/7.

All jaya services are for persons aged 21 or older only. We do not knowingly collect any information from minors. Age verification is mandatory at the time of account registration.

If it is ever found that a minor's information has been collected, that account will be immediately closed and all related information will be deleted.

jaya's services may sometimes connect to third-party services such as payment gateways or game providers. These third parties have their own privacy policies, for which jaya is not responsible.

During payment processing you may be redirected to the interface of bKash, Nagad, or Rocket. Those platforms' own privacy policies apply to how they handle your information.

jaya may update this privacy policy from time to time. If there are any significant changes, we will send a notification to your registered email or mobile number and publish the new effective date on this page.

Continuing to use jaya's services after a revised policy takes effect will be taken as your agreement to the new policy. If the changes are not acceptable to you, you may request that your account be closed.

To learn more about us and jaya's values, read the about us page.

If you have any questions, comments, or complaints about this privacy policy, contact jaya's privacy team through the following:

• Email: [email protected]
• Live Chat: Available 24/7 through the website or app
• Language: Support is available in both Bengali and English

We are committed to responding to all requests within a reasonable time.