Responsible Gaming at jaya
Enjoy the games, but stay within your limits. jaya believes that real entertainment comes from playing in a controlled and informed way. On this page you can learn how to keep yourself safe and get support when you need it.
Responsibility is our core value
jaya is not just a casino platform — it is a trustworthy environment where the wellbeing of every player is our priority.
Playing at jaya casino is a form of entertainment, not a way to solve financial problems. We believe every player should be fully aware of their spending, time, and decisions. That is why jaya provides several protection tools on its platform — which you can activate yourself at any time.
Our Terms and Conditions clearly state that every user must agree to the responsible gaming principles before taking part in any game. jaya always wants the gaming experience to remain positive — never a source of stress or anxiety.
To learn more about us, visit our About Us page — it sets out jaya's values and goals in detail. Answers to any responsible gaming questions can be found on our FAQ page.
Protection Tools
At jaya, you are in control — the tools below can be activated from your account at any time, or requested through our support team.
Daily / Weekly Deposit Limit
You can set a maximum deposit amount on a daily or weekly basis. Once a limit is activated, it takes up to 24 hours to come into effect, but requests to increase a limit may take a little longer.
Loss Limit
Set in advance how much you are willing to lose within a given period. Once that limit is reached, your account will automatically prevent you from placing further bets.
Session Timer
Set a time limit for each login session. After the set time, a reminder will appear and the session will end automatically, so you do not spend more time than intended.
Cooling-Off Period
Need a short break? You can temporarily suspend your account for anywhere from 24 hours to 30 days. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you feel you cannot keep your gaming under control, choose long-term self-exclusion — you can close your account for anywhere from 6 months to permanently. A specific process must be followed to reverse this decision.
Reality Check Notifications
Pop-up notifications will be sent at regular intervals — showing a summary of how long you have been playing and how much you have deposited or withdrawn, so you can make informed decisions.
Self-Exclusion Request Form
Fill out the form below and send it to our support team — we respond via 24/7 live chat and email.
When should you be careful?
If you notice any of the signs below in yourself, take a break right away and seek support.
Spending beyond your budget
Think about whether you are using everyday expense money or savings to place bets.
Chasing losses
If you feel the urge to bet more after a loss in order to win back what you lost.
Hiding from loved ones
If you want to keep your gaming hidden from family or friends.
Spending too much time
Whether you are spending far too much time on gaming at the expense of work, study, or family.
Stress or anxiety
If you feel restless or irritable when you think about stopping.
Borrowing money
Whether you are borrowing money from someone to gamble, or planning to do so.
Where can you get help?
You are not alone. jaya's support team and the people around you are always there.
jaya Live Chat Support
jaya's 24/7 live chat lets you speak directly in Bengali. Talk to our team about self-exclusion, setting limits, or any concern — completely confidentially.
Contact by Email
Write to us at: [email protected] — you can send your message in Bengali or English. We respond as quickly as possible.
Family and Close Ones
Let a family member or trusted friend know. Talking openly makes a problem much easier to deal with. Support from someone close often opens the door to professional help.
Professional Advice
Seeking help from a mental health professional or behavioural counsellor is not a sign of weakness — it is a courageous step. Various counselling services are available in Bangladesh — choose the one most convenient for you.
Request to Close Account
If you cannot stop on your own, make a direct request to jaya to permanently close your account. We will carry it out without judgement.
Privacy Guaranteed
Your support requests and health-related information are kept completely confidential. In accordance with our Privacy Policy, this information is not shared with any third party.
21+ Age Requirement — a strict rule
To open an account, make a deposit, and place any kind of bet on jaya casino, a player must be at least 21 years of age. The age verification process may be initiated at any time after registration. If you have concerns about someone, let us know — we will take action.
Keeping minors away from gambling is not just a legal obligation — it is our responsibility to society. If there are underage individuals in your home, make sure they cannot access your account.
Tips for playing responsibly
Following a few simple habits keeps gaming enjoyable at all times.
Set a budget in advance
Before each session, decide how much you will spend. Once you reach that limit, stop — do not keep going in the hope of winning.
See it as entertainment
Gaming is entertainment — not a source of income. Winnings are a bonus, losses are the cost of the experience — keeping this mindset makes gaming healthier.
Take regular breaks
Take at least one break every hour. Stand up, have some water, take a short walk — this keeps your focus and decision-making sharp.
Do not play when emotional
Do not start playing when you are angry, frustrated, or under stress. Emotional decisions greatly increase the risk of loss.
Do not play under the influence of alcohol or substances
Alcohol and substances impair your judgement. Decisions made in that state often lead to regret later.
Review your playing history regularly
Check your account transactions and playing history from time to time. This helps you stay aware of your own habits.
Questions about responsible gambling
The questions below are the most frequently asked about responsible gambling.